Help & Questions

Frequently Asked Questions

How long does delivery take?
Delivery usually takes 2–7 business days, depending on your location.

Do you deliver nationwide?
Yes, we deliver anywhere in South Africa.

How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email or WhatsApp.

What payment methods do you accept?
We accept secure online payments, including cards, EFT, Payflex, Apple Pay, Google Pay, and other available checkout options.

Can I return an item?
Returns are accepted in line with our return policy. Items must be unused and in their original condition.

What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order, and we’ll help resolve the issue as quickly as possible.

How do I contact you?
You can reach us via email or WhatsApp, and we’ll respond as soon as possible during business hours.